Terms & Conditions of Sale


Seller means Ice Master Pty Ltd.

Buyer means the person, firm, company, body corporate or entity who or which has offered to purchase the goods from the Seller or whom the Seller has offered to sell the goods to.

Approved Customer means a Buyer who has undergone credit check by the Seller and has been granted an account or a credit limit by the Seller which has been confirmed in writing by the Seller.

End User means a person, firm, company, body corporate or entity who is in possession of the goods and is using the goods on their site and can produce upon request an official invoice for the goods issued to them by the Seller, the Buyer or an Approved Customer.

Standard Hours means 8am to 4pm Monday to Friday. Standard Hours excludeany hours which fall outside of these hours and exclude any hours on Public Holidays and Weekends.

Mandatory Details means all details listed in the “Eligibility Criteria for claiming Warranty Repairs” section of this document. All these details arerequired to be furnished by the End User to the Seller within 30 days of the purchase of the goods either direct form the Seller or from a Buyer or an Approved Customer.

  • C.I.A means 100 % Cash in Advance.
  • E.F.T means Electronic Funds Transfer.
  • G.S.T means Goods and Services Tax.
  • Goods means any Equipment Spare Parts or Accessories supplied and invoiced by the Seller

Quotations &Purchase Orders

All Purchase Orders are subject to written confirmation by the Seller

Unless withdrawn by the Seller, all quotes will be valid for 30 days from the date of written quote.

All Purchase orders need to be submitted in writing and they need to include all relevant information such as Model Number, Quantity, Price and Ship to address.

All Delivery time frames indicated on Sellers Quote are estimates only and Seller does not accept liability or responsibility for failure to deliver goods within the time frame indicated on the quote or the purchase order.

Price & Payment

All prices quoted by the Seller are exclusive of GST unless otherwise specified and confirmed in writing.

The Buyer must pay the Seller the agreed price for the supply of the goods. The payment period will be as per the agreed terms of business, agreed to in writing between the Buyer and the Seller. In situations where there is no written agreement, the payment terms are always 100% C.I.A. If payment is made by Cheque or EFT, payments is deemed to be effective once the funds are cleared and deposited into the Sellers account. When C.I.A Terms are applicable, goods will be dispatched by the Seller only after 100% payment has been received and funds are cleared and available in the Sellers bank account.

The Seller reserves the right to alter or vary any pricing for products or services including but not limited to the following circumstances:

Delays in Delivery or Installation as a result of an act or omission by the Buyer or the End User.

Variations caused by factors such as fluctuations in exchange rate, duty, freight or any other factors beyond the control of the Seller.

Additional costs incurred due to incorrect site address provided to the Seller or due to lack of access to the site.

Any claim with regards to incorrect pricing needs to be made in writing within seven days from the date of Sellers Tax Invoice.

Credit Suspension

Failure to abide by the agreed Payment Terms as well as the Ice Master Terms & Conditions of Sale by an Approved Customer will result in automatic credit suspension and any future orders from the Approved Customer will be strictly C.I.A

Retention of Tittle

The Buyer and the Approved Customer acknowledges that until full payment has been received by the Seller, the Goods shall remain the property of the Seller


All prices quoted by the Seller are Ex Sellers Head Office in Sydney, NSW unless otherwise agreed to in writing by the Seller. In situations where the Buyer or the Approved Customer request delivery to be arranged on their behalf, a Delivery Fee will be charged separately based on the Delivery location. However it’s important to note that in such situations, the Seller will not be liable for any damages to the goods or for replacing missing goods once they have left the Sellers Warehouse in Sydney.

Any deliveries arranged by the Seller will be delivered to kerb side (at street level) only or at a loading Dock. Deliveries can only be made between the Hrs of 9am to 3pm Monday to Friday (excluding Public Holidays) and a specific time slot within this time window cannot be promised.

The Buyer or the Approved Customer can choose to collect the goods from the Sellers Warehouse in Sydney, NSW at their own cost and by using their own choice of transport and Insurance Cover. If the Buyer or the Approved Customer chooses to do so, they need to ensure that the stock is available at the Sellers warehouse and a pick day and time has been negotiated with the Seller.


The Buyer assumes all risk of loss and damage to the goods upon Invoice / Despatch of the goods by the Seller. Thereafter until the tittle of the Goods passes, the Buyer will at their expense insure the goods under a comprehensive policy of Insurance in the name of both the Buyer and the Seller for the full Insurable Value of the goods against Fire, Flood, Accident, Malicious damage and theft. The Buyer will hold the proceeds of any Insurance claim made in respect of the goods in trust of the Seller and immediately upon receipt will remit such proceeds to the Seller.


The Seller will not be liable for any claim whatsoever in respect of the Goods including missing deliveries, late deliveries, Scratches, dents and breakage unless the claim is made in writing within seven days of despatch of the goods form Sellers Premises. No claim can be made by the Buyer if the carrier consignment note has been signed by the Buyer, the End User or their representative confirming and acknowledging that “Goods were received in good physical condition and working order” Goods cannot be returned for credit by the Buyer or the End User unless the Seller has authorised the return in writing. A charge equivalent to 25% value of the goods as per Sellers original Invoice will be payable by the Buyer to the Seller as restocking fee in cases where goods have been returned for credit. The Buyer authorises the Seller to deduct such restocking fee and refund the balance owing to the Buyer once goods are received by the Seller in original packaging, good physical condition and in good working order.


Warranty of all goods sold by the Seller is subject to the clauses published in the “Warranty Policy” document of the Seller which is available on the Sellers Website.

Governing Law

All matters related to transactions between the Buyer, Approved Customer, End User and the Seller shall be subject to laws of New South Wales Jurisdiction in Australia.


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